Privacy
What we keep, and why.
Who we are
Restall Guest Lodge, No. 16 Nii Tempong Street, Adenta Sakora, Accra. Privacy questions: bookings@restallguestlodge.com or 055 931 3421.
What we collect and why
- When you book: your name, phone number, email if you give it, the dates and rooms you want, the number of guests, and any note you add. We use these to hold and confirm your booking, contact you about your stay, and issue receipts.
- When you pay online: Paystack processes your payment and tells us that it succeeded, the amount, and a reference. We never see your card number or MoMo PIN.
- When you check in: your identity document type and number and your nationality, which Ghanaian hospitality rules require us to record.
- During your stay: charges you make to your room, such as meals or laundry, so that we can present one bill.
- When you message us: the content of WhatsApp, SMS, or email exchanges about your booking.
- When you use the website: your IP address, browser type, and pages visited, collected by our hosting provider for security, and booking steps recorded without cookies so we can see where the booking form loses people.
Who sees it
Our staff, according to their role. Service providers who process it on our behalf: Paystack (payments), Cloudflare (hosting and security), our WhatsApp and SMS providers (messages), our email provider (emails), and Athan Digital, which builds and maintains our booking system. We do not sell your data or share it for anyone else's marketing.
Where it is kept
On secure servers in the European Union, with encrypted backups. We keep booking and payment records for as long as accounting rules require, identity details for a shorter fixed period, and marketing consent until you withdraw it.
Your rights
You may ask to see the data we hold about you, correct it, have it deleted where the law allows, object to marketing, and complain to the Data Protection Commission of Ghana. To do any of these, contact us at bookings@restallguestlodge.com or 055 931 3421. We respond within 30 days.
Marketing
We only send offers to guests who ticked the box when booking. Every message has a way to opt out.
Cookies
Our website uses only what it needs to work. We do not use tracking cookies. If that ever changes we will ask for your consent first.
Security
We protect your data with access controls, encryption in transit, audited staff access, and regular backups. If a breach ever affects your data we will tell you and the Commission as the law requires.
Changes
This policy was last updated on 2 September 2026. We will post any changes here.